Deposit

Upon receipt of your reservation your credit card will be charged a deposit of one nights' rent plus a totally refundable cleaning/damage deposit in the amount of $250. Your account will be credited for one night stay when the balance is collected. The balance is collected automatically 7 days prior to your arrival. We reserve the right to charge additional fees if the damage exceeds the amount of $250.

Stays of 28 nights or more require a $500 non refundable deposit. However, if there is no damage incurred during the stay then this $500 will be applied to the guest's last month's rent.

Cancellation

Confirmed reservations canceled 8 days or more, prior to arrival date, are subject to $100 processing fee. Any additional funds will be returned.

Confirmed reservations canceled 7 days or less, prior to arrival date, are subject to full rental charge and deposit; unless the unit can be re-rented.

Confirmed reservations over 27 nights are subject to 100% forfeiture of the deposit, when canceled at any time.

Please note that we manage all refunds via Paypal for any reservation not booked through Casa Buena Vista Rentals directly.

Accessibility Policy

Each of our properties is unique. Given this fact, if you or anyone in your party has a special need regarding accessibility, please contact us in advance of your reservation to confirm if the unit is appropriate for your use. This may include, but is not limited to, stairs, hills, and parking arrangements.

San Francisco Hotel Tax

All rates are subject to a City Hotel Tax of 14%.  This tax is NOT applied to reservations over 27 days.

Key Pick Up / Drop Off

Keys are available for pickup from our office at 3PM the day of your arrival. The keys must be returned to this same location by 11:30AM the day of your departure. For additional fees, alternative key retrieval options can be provided.

Smoking Policy

All vacation rentals are non-smoking; including decks, patios, and pool side locations. Evidence of guests smoking may result in additional cleaning fees.

Cleaning Fees, Excessive Use

There are NO additional charges associated with reservations that are 13 or less days. The cleaning fee has been applied to your nightly rate. Guests staying more than 27 days are encouraged to use our housekeeping services to avoid any potential cleaning fees assessed at departure. This service includes fresh towels, linen, soaps, and papers.

Pet Policy

Please contact us. Each vacation rental has an individual policy.

Personal Conduct Policy

To preserve the quality of atmosphere for our neighbors we ask the each guest exercise fair judgment and monitor their noise levels. Parties or social functions with multiple or loud guests may result in immediate eviction. Please observe our daily quiet time from 9PM - 8AM.

Damage Policy

Any and all damage, item removal, or loss of value of any and all amenities, furnishings, or physical structure, will be the full responsibility of the credit card bearer.  We reserve the right to reimburse any costs associated with repairs, replacements, or loss due to the negligent conduct of guests. This includes the misuse of items resulting in their repair or replacement. Please review the house guide for complete instructions of intended use.